Mark Spaulding Construction Company is a full-service, general contractor serving the greater Cincinnati region and Florida. Founded more than 30 years ago, the company specializes in commercial design-build projects and construction management. It works closely with trusted architecture partners to deliver high-quality public and private projects.
The company employs 35-40 people, and early on, founder Mark Spaulding decided to stay lean and niche. Today, the firm is known for its long-term client relationships and strong employee retention, which is critical in the construction industry. With projects spanning Ohio, Indiana, Kentucky, and Florida, the firm relies on dependable systems and secure access to information for both office and field staff.
The Challenge: Growing Needs and Changing Technology
As the company grew, so did its reliance on technology. In 2018, Project Assistant Aimee Bomar took on the responsibility for overseeing IT.
“We were growing and realized that we needed an IT service provider that was growing as well,” Bomar explained. “We wanted a partner that was thinking about our long-term success, as well as take care of immediate issues.”
During this time, the construction industry was also changing. New accounting and payroll systems, third-party software, reliance on cloud-based tools, and a growing need for mobile access for field-based superintendents introduced additional complexity and new security risks. Mark Spaulding began the search for a partner that could maintain IT systems and proactively guide them through upgrades, cybersecurity threats, and evolving technology requirements.
Equally important was the desire for hands-on, local support, not just remote troubleshooting.
The Solution: Hands-On IT Support from LK Tech
Mark Spaulding reviewed several managed service providers and ultimately selected LK Tech to manage its IT environment. The return on investment was nearly immediate. Unlike many providers that rely solely on remote support, LK Tech delivers a hybrid approach, a responsive help desk combined with a dedicated on-site presence.
“LK Tech staff comes into our office regularly; a service that is really important to us,” said Bomar. “Having a physical person here, on top of the help desk, makes a huge difference in how quickly we can resolve issues and move forward.”
LK Tech manages Mark Spaulding’s day-to-day IT needs, including system maintenance, backups, hardware planning, and troubleshooting. When employees have an issue, whether a lost file, a computer problem, or access questions, they can call the LK Tech help desk and get quick, effective support.
“We’ve never run across anyone on LK Tech’s help desk who hasn’t been efficient,” Bomar added.
Security has also been a major focus for Mark Spaulding. LK Tech has upgraded the firm’s servers, firewalls, and email security, implemented two-factor authentication for remote workers and additional security measures for laptops and iPads.
“LK Tech keeps us secure and safe,” said Bomar.
LK Tech also provides monthly cybersecurity awareness videos that highlight new threats, scams, and best practices, helping employees stay informed and vigilant.
The Impact: Confidence, Security, and Trust
Today, Mark Spaulding has peace of mind knowing its IT environment and architecture are stable, secure, and future-ready. LK Tech ensures data is protected and recoverable while systems are monitored, maintained, and updated proactively, allowing employees to focus on their work instead of IT issues.
“Most of us don’t know what needs to be done with IT,” Bomar shared. “It’s nice to have a long-term, trusted partner like LK Tech that is constantly thinking about it.”
That trust extends across the organization. Project managers, office staff, and field teams all benefit from reliable technology and responsive support.
“Anyone can call if they need help, and they always get it,” Bomar said. “The human aspect of working with LK Tech really stands out.”
With systems fully updated and supported, Mark Spaulding isn’t anticipating major IT changes in the near future, but the company has the confidence that LK Tech will be there to guide them through any needed updates or innovations.
“I would absolutely recommend LK Tech to other construction firms,” Bomar concluded. “Having IT experts available when you need them provides us tremendous confidence in our business and ability to support our customers and projects.”
