Frequently Asked Questions

A managed service provider (MSP) offers outsourced IT support services, including service desk, cybersecurity solutions, cloud and infrastructure management, and more. An MSP allows you to receive enterprise-level IT support at a fraction of the cost, making it a great choice for business across all industries.

For a fixed monthly fee, an MSP provides the technology services that support your organization. You receive on-call and proactive expertise for your technology and IT strategy without surprise costs.

In most situations, yes. In addition to costs such as individual health benefits, PTO and training, the salary of a full-time IT resource is typically significantly higher than the annual cost of an MSP. Plus, you are receiving support from an entire team, rather than a single individual! 

Absolutely! LK Tech offers co-managed IT services designed to work alongside your existing IT team, not replace them. We can provide additional resources where your team needs them most, whether that is help desk support, cybersecurity, infrastructure management, project work, strategic guidance, or simply extra coverage when your internal team is stretched thin or on vacation.

It may be time to switch IT providers if any or all of these are true:

• They are always “putting out fires” rather than preventing problems before they start, 
• IT issues are disrupting daily operations or causing ongoing frustration for your team, or 
• Your provider does not understand the specifics of your industry and cannot offer guidance that reflects your regulatory and security requirements.

Many MSPs price their services based on the number of endpoint devices they are supporting, which becomes tricky when members of staff use multiple devices! LK Tech prices our services based on the number of users, to make budgeting easier for our clients as they scale their business. Before we begin, we provide an assessment and proposal that provides full transparency of our costs to you.

With headquarters in the heart of the Midwest, LK Tech has developed a specialty in supporting construction and manufacturing companies, as well as professional(financial and healthcare) services and non-profit organizations. We have served customers in these spaces for over a decade, and we have industry-specific knowledge and experience that we use to help you!

We recognize the importance of providing personalized support. We pride ourselves in our hands-on, customer-centric approach to business. While IT can often be perceived as a closed-role, we put a face to a name and our staff is frequently on-site to provide personal support. We have a small team assigned to your account, and this ensures that the individuals assisting you will always have familiarity with your business and needs!

LK Tech supports teams that work from anywhere! We make sure your people can connect securely, collaborate smoothly with tools like Microsoft 365 and Google Workspace, and get fast remote support whenever they need it, from wherever they are located.

Yes, we have extensive experience in upgrading and deploying new technology for our customers. We work hard to become intimately familiar with the technical specs of your environment, as well as your business goals, and recommend upgrades and new technology when we know they will enhance your business, support and protect your users and business, and or improve your operations.

Yes! While most IT support can be done remotely, we value the opportunity to work in-person to support your team. Here’s a recent case study from a customer discussing how we support their team on-site or remote.

Absolutely! In fact, while many companies come to us with a specific challenge or support need, we prefer to start with IT planning and strategy. In addition to direct access to the LK Tech’s leadership team, our clients work closely with experienced IT professionals to develop and implement proactive, strategic IT and cybersecurity initiatives. Let’s schedule a 15-minute assessment with LK Tech here, call 513-769-7100, or email hello@lktech.tech.

LK Tech helps clients navigate their compliance needs by combining strong technical controls with clear, documented processes. Our team helps you stay compliant through industry-specific documentation, assistance with due diligence questionnaires, employee security training, and regular penetration testing to uncover and address vulnerabilities before they become incidents. We are committed to helping your business become cyber resilient while also providing the essential cybersecurity solutions and support.

We support businesses across all major platforms. Whether you are running Microsoft 365 or Google Workspace, managing hybrid infrastructure, or relying on industry-specific tools, LK Tech has the experience to keep your systems secure, integrated, and running smoothly.