Ziegler & Schneider, P.S.C. is a medium-sized, full-service law firm serving clients across a variety of legal matters. As a firm handling highly confidential documents, sensitive client communications, and digital workflows, dependable IT systems and strong cybersecurity protections are critical to daily operations.
The firm relies heavily on technology for document production, secure communications, cloud storage, and collaboration. To support these needs, Ziegler & Schneider partnered with LK Tech to provide managed IT services, cybersecurity monitoring, technology guidance, and responsive day-to-day support.
The Challenge: Keeping Pace with Technology and Security Threats
Like many growing law firms, Ziegler & Schneider faced increasing pressure to keep pace with evolving technology and cybersecurity threats while maintaining efficient operations for attorneys and staff.
One of the firm’s biggest concerns was user vulnerability to cyber threats, particularly employees overlooking or not recognizing suspicious emails and phishing attempts. The risk of a successful cyberattack poses a serious threat to both firm operations and client trust, as the firm continues to rely on the frequent exchange of confidential legal documents via email and cloud-based systems.
The firm needs reliable, hands-on IT support, stronger defenses against cyber threats, and better management of backups and cloud storage. As the firm grows and technology evolves, there is also a greater need for assistance in monitoring and implementing new technologies and software.
“Response time to address technical issues is critical for our firm, and we often need additional support during technology cutovers and major projects,” said Katie Keith, paralegal and tech support at the firm. “Internally, managing IT demands pulls valuable time away from staff members who already balance multiple responsibilities throughout the day.”
Solution: Proactive Approach to Technology and Security
Ziegler & Schneider selected LK Tech to provide a comprehensive managed IT and cybersecurity solution tailored to the firm’s operational and security needs.
Services provided by LK Tech include:
- Ongoing help desk and user support
- Cybersecurity monitoring and protection
- Email threat detection and security management
- Storage administration and backup management
- Support for software implementation and upgrades
- Guidance on new technologies and evolving security practices
- Assistance during technology updates and major IT projects
The firm especially values LK Tech’s proactive approach to technology and security, along with its ability to provide responsive, hands-on assistance whenever issues arise.
Keith added, “LK Tech’s team is consistently attentive, quick to respond, and easy for employees to work with. Their support allows our staff to stay focused on our primary responsibilities while they handle the technical complexities behind the scenes.”
The Impact: Stronger Cybersecurity and Operational Efficiency
Since partnering with LK Tech, Ziegler & Schneider has seen significant improvements in security, operational efficiency, and overall IT reliability.
Recently, LK Tech’s proactive monitoring and email security systems helped prevent two potentially harmful hacking incidents before they could impact the business.
“The increase in real-time protection is huge,” said Keith. “Having LK Tech actively monitoring for threats and responding quickly keeps our firm, information, and communications safe. We experienced this first-hand.”
Protecting confidential client information is essential for any law firm. LK Tech’s cybersecurity and IT management services help ensure sensitive legal documents and communications remain secure. This added protection gives the firm greater confidence in using technology to improve communications and operations and grow the business.
Improving Operational Efficiency
LK Tech’s responsive support and proactive management have also reduced the burden on internal staff and improved day-to-day efficiency across the office.
LK Tech enables the firm’s employees to remain productive without being distracted by IT problems. LK Tech manages technical issues, supports users directly, and manages projects behind the scenes. In addition, LK Tech provides the firm access to advanced technologies and expert implementation support
“Efficiency is spot on and always what is needed for our firm,” Keith. “LK Tech takes care of things on their end to save our users and me headaches. Their customer help desk is great and always finds ways to help, and their engagement is excellent. They are always friendly and helpful.”
Employees throughout the firm have reacted positively to LK Tech’s support team. Quick response times and dependable service have helped create a smoother technology experience for the entire office.
When asked if they would recommend LK Tech to other organizations Keith responded, “One-hundred percent! Such a great company, and their team has been wonderful to work alongside.”
